EU Settlement Scheme update
Home Office support services and application routes have now all fully reopened in line with public health guidance. This includes the reopening of the postal route for submitting identity documents for applicants who are unable to use the EU Exit: ID Document Check app to verify their identity.
The EU Settlement Resolution Centre continues to provide support 7 days a week by email and telephone, in line with public health guidance to work from home where possible.
A video that explains the support available for applicants can be found here.
Further support available
There continues to be a range of support available online, by email and telephone for those who have questions or need help applying.
Applicants can use the EU Exit ID Document check app to complete the identity stage of their application.
There are 57 voluntary and community sector organisations across the UK which can offer assistance online, over the telephone or by email to help more vulnerable or at-risk people to apply. Please check with the individual organisations for further details.
Additional support is available for those who do not have the appropriate access, skills or confidence to apply online through Assisted Digital, which can offer assistance over the telephone.
Communications materials have been translated into 26 languages and alternative formats can also be requested.
The ID document scanner locations are currently suspended at this time following the latest public health guidance to protect staff. However, the Home Office and our delivery partners are keeping this situation under constant review and will endeavour to reinstate ID document scanner locations to their original capacity in line with public health guidance.
Deadline for applications
There is still more than a year left before the deadline of 30 June 2021 for applications to the EU Settlement Scheme.