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Contact Us

Customer Services can be contacted on the numbers below for the following enquiries:

  • Planning and Community (including Building control and Housing): 01702 318111
  • Street scene  (including waste collections): 01702 318191
  • Revenues and Benefits: 01702 318197 and 01702 318198
  • Any other enquiry:  01702 546366

Email and Switchboard

Contact the customer services team for general queries, or if you know which department you need, you can contact the relevant department directly - Please leave your phone number so we are able to contact you as soon as possible. If you need to contact us by phone and knows the officer’s direct dial number, please use that.

Emergency Contact

If you need to contact Rochford District Council about an emergency when our offices are closed, please ring 01268 527317.


Rochford District Council is split between two locations, the main Council offices are located at South Street in Rochford. Our Council Chamber and Information Centre are located at The Mill Arts and Events Centre in Rayleigh.

Council Offices
South Street
SS4 1BW 

The Mill Arts and Events Centre
Bellingham Lane

Reception Opening Hours:

Rochford Reception opening hours are:

Monday - Thursday 08:30am - 5:00pm
Friday 08:30 - 4:30pm

Staff from the Revenues and Benefits Service will be available during the following hours:

Wednesday  9am - 12pm and 1pm -4pm

Residents will still be able to speak to Revenue and Benefits officers by the customer phone in reception on other days.

The Mill Arts and Events Centre opening hours are:

Monday - Thursday 09:00am - 5:00pm
Friday 09:00 - 4:30pm

If you wish to speak to an officer face to face, from any other department a prior appointment must be made.

Alternatively you can call Customer Services on the numbers below

Revenues and Benefits 01702 318197 and 01702 318198

For all other enquiries 01702 318191 or 01702 318111

Live chat:

Don’t forget a lot of useful content is available via our website, so this is the best place to check first. Our other media channels are also good sources of information - You can sign up to our Mailing List, and also find us on Facebook: Rochford District Council@Instagram: @RochfordDC and Twitter: @RochfordDC

If you or anyone at home has a temperature or a new, persistent cough please do not enter council premises. Telephone the officer you have the appointment with, as soon as possible so that we can cancel the meeting. Our staff are here for you - please don’t risk infecting them.