Bins and Collections

Waste collections

We need your continued support during this difficult time as some of our compostable collection services have been affected due to reduced staffing levels.

Please prioritise your green bins for food waste.

We are working hard to maintain a normal bin collection service in accordance with our usual schedule and from the compliments we receive for our waste crews, we know that residents really appreciate their efforts.

To ensure that we continue to keep our refuse and recycling collections going, it will sometimes be the case that we are not able to collect green waste bins as planned. Once the collection round has taken place in your road we will not be able to return for one off collections.

Please continue to put your bins out in the normal way,  placed at the boundary of your property by 7am on your collection day. If we don’t pick up your green waste bin as expected, please bear with us, as we have had to prioritise refuse and recycling collections.

We would encourage residents to only put essential food waste into the green bins rather than garden waste, this will greatly help us maintain our normal bin collection services for as long as possible.

This might be the perfect opportunity to try your hand at home composting your garden waste as much as possible. Ideas on how to home compost and details of special offers on buying a home composter can be found on the Love Essex website, www.loveessex.org

We apologise for any inconvenience this may cause and appreciate your understanding, at what is a very challenging time for us all.

St John’s Road and St John’s Close, Great Wakering, change to bin collection day

Rochford District Council has taken the decision to make a change to the scheduled collection day for a small number of properties in St John’s Road and St John’s Close, Great Wakering.

With effect from Thursday 17th September, if you live in the above roads all bin collections will be moving to Thursdays and we will no longer collect your bins on Fridays.

This means we will empty your bins this Thursday 17th September 2020 and will NOT empty them on Friday 18th September 2020. Please ensure your bins are put out for collection, on the boundary of your property by 7am on Thursday. This week we are collecting your non-recycling and compostable bins.

This decision has been taken to enable a narrow access vehicle to collect from these properties to prevent missed collections caused by access difficulties.

If you live in either of these roads, please share this information with your neighbours. Thank you for your support in making this change and we apologise for any inconvenience this may cause.

To keep up-to-date with any changes to bin collections please sign up for e-mail alerts at www.rochford.gov.uk/tellmemore

 

Please avoid putting out additional waste for collection. If every household puts out more waste than usual, the collection vehicles will fill up quicker. This could result in some households not having their waste collected, as well as placing additional strain on collection crews. The advice is to store your additional recycling within your home.
 

For all information relating to bin collections please visit https://www.rochford.gov.uk/bincollections

 

How do I manage my bins if I’m told to self-isolate? use this link for more information

The Bulky Waste service has been re-instated for new bookings

The council will be reinstating a Bulky Waste collections service for new bookings. There may be a longer wait than usual because of high demand for this service and we will increase capacity as soon as we can to reduce waiting times.

Find out more, or enquire about making a booking https://www.rochford.gov.uk/environment/recycling/bulky-waste-and-reuse

 

Bins and collections

All households in the Rochford District are provided with three bins, including flats and parkland homes.

The compostables bin collected weekly
The recyclables bin collected fortnightly
The non-recyclables collected fortnightly

Bins need to be placed at the boundary of your property by 7am on your collection day.

Following collection please place your bins back onto your property.

If you live in a flat with a communal bin area there is no need to move the bins, they will be collected and returned to the allocated bin areas.

To find out your collection day and which bin is collected in which week, please check the bin collection day tool. The bin collection calendar link is in the Related Content section.

If you are physically unable to place your bin at the boundary, please see the ‘Special collections’ section

Contaminated bins

Please see the ‘What goes where?’ page of the website to find out which items to place in each of your bins or use the A - Z of materials in Related Content section.

All items should be placed loose into your recyclables bin.

If your bin contains incorrect items, it will not be collected and the crew will make a note of the contamination on the waste management system.

In addition, a photograph of your bin contents may be taken for our records*.

Common incorrect items

Please DO NOT place any of the following items in the RECYCLABLES bin:

  • Food
  • Food stained packaging
  • Clothing and textiles
  • Nappies
  • Plastic carrier bags
  • Black sacks
  • Plastic wrapping

Please DO NOT place any of the following items in the COMPOSTABLES bin:

  • Soil and mud
  • Food packaging
  • Animal waste

Please DO NOT place any of the following items in the NON RECYCLABLES bin:

  • Building materials / rubble
  • Tiles
  • Plasterboard

These lists are not exhaustive. If you are unsure about a particular item please check the 'What goes where?' page or the A-Z of materials tool in the Related Content section.

*Any photographs taken will be done so for purposes connected to the Council’s waste collection service, including but not limited to compliance with Council policy and the Environmental Protection Act 1990.  This initiative is to be implemented for the benefit of the public, to ensure that bin collections are carried out fairly and efficiently, and to resolve any dispute. Any photograph taken will comply with the relevant privacy and data protection laws.

Side waste

Additional waste left next to or on top of your bins will not be collected.

The only exceptions on your recyclables collection day:

  • Recyclable materials presented in a blue box (from the previous recycling scheme)
  • Textiles in blue sacks (please see the kerbside textiles section on the 'what goes where' page)

During the Christmas and New Year period, residents will be advised if and when additional waste is collected. This will appear on the relevant collection calendar.

Missed bins

If your bin was missed, but was not contaminated and there was no side waste, then it may have been missed due to one of the following reasons:

  • The bin was not presented at the boundary of your property
  • The bin was not presented by 7am on your collection day
  • The incorrect bin was presented
  • The crew were unable to collect the bin due to an obstruction (e.g. access blocked by a vehicle)
  • The bin was too heavy

If the collection crew arrive at the property to find that the bin is not presented correctly, they will make a note of the problem they have identified on their electronic device and on some occasions may take a photograph for our records*.

If you believe that your bin was genuinely missed, please report it within two working days following your scheduled collection day using the on line form in Related Content.

If a missed collection is not reported within the two working days the bin will not be emptied until the next scheduled collection day.

*Any photographs taken will be done so for purposes connected to the Council’s waste collection service, including but not limited to compliance with Council policy and the Environmental Protection Act 1990.  This initiative is to be implemented for the benefit of the public, to ensure that bin collections are carried out fairly and efficiently, and to resolve any dispute. Any photograph taken will comply with the relevant privacy and data protection laws

If you are unable to report a missed bin online please call our contractors SUEZ Ltd on 01702 533886 or 01702 533885. If the line is busy leave a message and they will call you back.

Special collections

Assisted collections

If you are physically unable to move your bins, and have no able bodied person to help you, you can apply for an assisted collection. This means that the collection crew will collect your bins from a specified area on your property and return the to the same place after emptying them.

Please complete the form in the Related Content section to arrange this.

Exemptions

If you are unable to separate out your waste due to any medical conditions, you can apply for an exemption from the scheme. This means you will be provided with one large non recyclables bin to place all of your waste into, and this will be collected fortnightly on your normal non recyclables collection day.

Please complete the form in the Related Content section to arrange this.

Charges for bins in new properties

New properties in the District are provided with a set of three bins, which are paid for by the developer or the householder.

If you have moved into a new property and wheeled bins have not been provided, please contact the developer to find out if they have paid for the bins for your property. If the developer has not paid the householder will need to order and pay for a set of bins.

The bins remain the property of Rochford District Council and cannot be taken with the resident if they move.

Bin Deliveries and Repairs

All bin deliveries and repairs are suspended until further notice.

Please continue to report your missing or broken bin online and we will call you back as soon as normal service resumes.

If you are unable to report a missed bin online please call our contractors SUEZ Ltd on 01702 533886 or 01702 533885.

If the line is busy leave a message and they will call you back.

Other Waste Related Collection Queries or Complaints

For other waste collection queries or complaints please e-mail customerservices@rochford.gov.uk and you will be contacted, alternatively, you can call:01702 318034, 01702 318195, 01702 318038, 01702 318028.