If you fall behind with your Council Tax payments, we will contact you by text message and/or email.
To make sure that the messages you receive from us are genuine, please see the following examples of how we will contact you.
Text Message
A text message from us will be from ‘RochfordDC’. It will state that you have an outstanding matter with Rochford District Council, and there will be a link to a website.
When you follow this link, you will be asked to enter your postcode as a security question.
This will link you to a page containing details of your Council Tax account.
From this page there are links to the payment methods that are available to you, together with a link for debt advice and help.
Any email we send will be from this address:
email@info.rochford.gov.uk
The email will be addressed to you and will state the amount overdue. It will also provide links to the payment methods that are available to you, together with a link for debt advice and help.
