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Council investigates data breach

16 May 2023

Rochford District Council is taking swift and decisive action in response to the unsafe storage of personal data by its revenues & benefits software supplier, Capita. 

The Council has expressed its disappointment with Capita, as it works with the company to understand the full extent of the data breach and takes any necessary steps to minimise any impact on residents.

It is understood that the data breach, which has affected several other local authorities around the country, relates to historic data. The full extent of the breach is being investigated, but it is understood that the information has now been secured.

Rochford Council is committed to ensuring Capita works with us to fully understand the cause of the data breach and to implement measures to prevent a similar incident from occurring in the future.

The Council will be in contact with any residents whose personal sensitive data may have been made available to view. You do not need to contact us.

Tim Willis, Interim Director of Resources, Rochford District Council, said:

"The Council is very disappointed at this and we are working closely with Capita to deal with this matter and to understand how the data breach from the company occurred.

"We take very seriously our commitment to safeguarding the privacy and security of our residents’ personal information. We know this will cause concern to residents and we want to apologise to those affected on behalf of Capita. We will be working with Capita to review the company’s processes and ensure the avoidance of any further breaches."