Contact Us

If your enquiry relates to the recent Coronavirus outbreak please go to for the latest updates and advice.

Following the Prime Minister's announcement on Monday 23rd March and to enable the safety of staff and the public, all customer services officers are now working from home. Residents can still contact the council through our website at using the live chat facility or by email at

If anyone needs to contact us by phone and knows the officer’s direct dial number, please use that.

From 26 March 2020 you can contact us on the following telephone numbers:

  • For Housing Benefits and Council tax call 07971 181472, 01702 318028 or 01702 318038
  • For all other enquiries dial 07971 181443 or 01702 318036

Our opening hours are 08:30 until 17:00 Monday - Friday however the live web chat has been extended outside of these hours as much as possible. 

Email and Switchboard

Email the Council using this form - Please leave your phone number so we are able to contact you as soon as possible.

Telephone our switchboard: 01702 546366

Emergency Contact
If you need to contact Rochford District Council regarding an emergency when our offices are closed, please ring 01268 527317.

Customer Services:

Street Scene and Environment Team

01702 318111

  • Recycling/Refuse

  • Bulky Household Collections

  • Environmental Health

  • Tree Preservation Orders

  • Woodlands / Parks / Open Spaces

Customer Services:

Planning and Community Team

01702 318191

  • Planning including enforcement

  • Building Control

  • Land Charges

  • Housing / Homelessness

  • Leisure Activities


Rochford District Council is split between two locations, the main Council offices are located at South Street in Rochford. Our Council Chamber, Transportation Office and Information Centre are located at the Civic Suite in Rayleigh.
Council Offices
South Street
Civic Suite and Rayleigh Information Centre
2 Hockley Road

Reception Opening Hours:


Monday - Thursday - 8.30am - 5.00pm
Friday - 8.30am- 4:30pm

Rayleigh Civic Suite

Monday - Friday - 9am - 1.00pm


Main Switchboard Hours:

Monday to Thursday 8.30am - 5.30pm, Friday 8.30am - 5.00pm
Revenues and Benefits opening hours

8:30am to 12:00pm Monday, Tuesday, Thursday and Friday

12:00pm to 5:00pm Wednesday