Contact Us

Customer Services can be contacted on the numbers below for the following enquiries:

  • Planning and Community (including Building control and Housing): 01702 318111
  • Street scene  (including Refuse collections): 01702 318191
  • Revenues and Benefits: 01702 318197 and 01702 318198
  • Any other enquiry:  01702 546366

Residents can still contact the council through our website using the live chat facility or by email at customerservices@rochford.gov.uk

If anyone needs to contact us by phone and knows the officer’s direct dial number, please use that.

Our opening hours are 08:30 until 17:00 Monday - Friday however the live web chat has been extended outside of these hours as much as possible. 

Email and Switchboard

Contact the customer services team for general queries, or if you know which department you need, you can contact the relevant department directly - Please leave your phone number so we are able to contact you as soon as possible.

Emergency Contact

If you need to contact Rochford District Council regarding an emergency when our offices are closed, please ring 01268 527317.

Locations

Rochford District Council is split between two locations, the main Council offices are located at South Street in Rochford. Our Council Chamber, Transportation Office and Information Centre are located at the Civic Suite in Rayleigh.

Council Offices
South Street
Rochford
Essex
SS4 1BW
 
Civic Suite and Rayleigh Information Centre
2 Hockley Road
Rayleigh
Essex
SS6 8EB
 
Reception Opening Hours:

Rochford Reception opening hours are:

Monday - Thursday 08:30am - 5:00pm
Friday 08:30 - 4:30pm

Staff from the Revenues and Benefits Service will be available from 5th September  during the following hours:

Monday 9am – 12 noon

Wednesday  1pm -4pm

Friday 9am – 12 noon

Civic Suite Rayleigh is open between 10:00am - 1:00pm Monday -Friday 

If you wish to speak to an officer face to face, from any other department a prior appointment must be made.

Alternatively you can call Customer Services on the numbers below

Revenues and Benefits 01702 318197 and 01702 318198

For all other enquiries 01702 318191 or 01702 318111

Live chat: https://www.rochford.gov.uk/

Don’t forget a lot of useful content is available via our website and this will be updated regularly, so this is the best place to check first. We also have a dedicated section for all information related to Coronavirus. Our other media channels are also good sources of information - You can sign up to our Mailing List, and also find us on Facebook: Rochford District Council, @Instagram: @RochfordDC and Twitter: @RochfordDC

If you or anyone at home has a temperature or a new, persistent cough please do not enter council premises. Telephone the officer you have the appointment with, as soon as possible so that we can cancel the meeting. Our staff are here for you - please don’t risk infecting them.

Location