Rochford District Council Service Updates - Updated 19/06/2020

Updates from Rochford District Council:

We need your continued support during this difficult time as some of our compostable collection services have been affected due to reduced staffing levels.

Please prioritise your green bins for food waste.

We are working hard to maintain a normal bin collection service in accordance with our usual schedule and from the compliments we receive for our waste crews, we know that residents really appreciate their efforts.

To ensure that we continue to keep our refuse and recycling collections going, it will sometimes be the case that we are not able to collect green waste bins as planned. Once the collection round has taken place in your road we will not be able to return for one off collections.

Please continue to put your bins out in the normal way,  placed at the boundary of your property by 7am on your collection day. If we don’t pick up your green waste bin as expected, please bear with us, as we have had to prioritise refuse and recycling collections.

We would encourage residents to only put essential food waste into the green bins rather than garden waste, this will greatly help us maintain our normal bin collection services for as long as possible.

This might be the perfect opportunity to try your hand at home composting your garden waste as much as possible. Ideas on how to home compost and details of special offers on buying a home composter can be found on the Love Essex website, www.loveessex.org

We apologise for any inconvenience this may cause and appreciate your understanding, at what is a very challenging time for us all.

CLOSURE OF RECEPTIONS AT ROCHFORD AND RAYLEIGH

Following the Government’s advice on helping to stop the spread of COVID-19 we have taken the difficult decision to close the reception areas at the Council offices, in South Street, Rochford, and the Civic Suite in Rayleigh, to the public until further notice from Monday 23 March. 
 
You will still be able to access services online at www.rochford.gov.uk
If anyone needs to contact us by phone and knows the officer’s direct dial number, please use that.

From tomorrow, 26 March 2020 you can contact us on the following telephone numbers:

  • For Housing Benefits and Council tax call 07971 181472, 01702 318028 or 01702 318038
  • For all other enquiries dial 07971 181443 or 01702 318036
Our opening hours are 08:30 until 17:00 Monday - Friday however the live web chat has been extended outside of these hours as much as possible.
 
This is a difficult decision for us to make but it will allow us to focus our resources in our Customer Services Department, to assist residents at this difficult time. Support and advice will be available to anyone in difficulty. Residents can also still access many services online, such as reporting a missed bin/issue with litter/breach of planning and continue to make payments online.
 
WASTE AND RECYCLING SERVICE CHANGE
 
Change to bin collections days in new development properties in Hall Road - more information here
 

For all information relating to bin collections please visit https://www.rochford.gov.uk/bincollections

 
For further information relating to the coronavirus outbreak please visit Rochford.gov.uk/Coronavirus
 
Please be aware that due to the current pandemic situation some services will be operating differently and residents are advised to check our Coronavirus (Covid-19) page for the latest position.
 
Don’t forget our social media channels are also good sources of information –
Sign up for alerts straight to your inbox,  www.rochford.gov.uk/tellmemore
Facebook: Rochford District Council,
Instagram: @RochfordDC
Twitter: @RochfordDC