Rochford District Council Service Updates

Please note that due to some routine maintenance, Revenues & Benefits online services will not be available from Friday 30.10.2020 to Monday afternoon 02.11.2020

Updates from Rochford District Council:

We need your continued support during this difficult time as some of our compostable collection services have been affected due to reduced staffing levels.

Please prioritise your green bins for food waste.

We are working hard to maintain a normal bin collection service in accordance with our usual schedule and from the compliments we receive for our waste crews, we know that residents really appreciate their efforts.

To ensure that we continue to keep our refuse and recycling collections going, it will sometimes be the case that we are not able to collect green waste bins as planned. Once the collection round has taken place in your road we will not be able to return for one off collections.

Please continue to put your bins out in the normal way,  placed at the boundary of your property by 7am on your collection day. If we don’t pick up your green waste bin as expected, please bear with us, as we have had to prioritise refuse and recycling collections.

We would encourage residents to only put essential food waste into the green bins rather than garden waste, this will greatly help us maintain our normal bin collection services for as long as possible.

This might be the perfect opportunity to try your hand at home composting your garden waste as much as possible. Ideas on how to home compost and details of special offers on buying a home composter can be found on the Love Essex website,

We apologise for any inconvenience this may cause and appreciate your understanding, at what is a very challenging time for us all.

Reception Opening Hours:

Rochford District Council Reception in South Street, Rochford, is now open on an appointment basis only.

Appointments must be pre-booked and will be arranged directly by our staff with customers on a case-by-case basis. Our offices remain closed to all other members of the public at this time, but we continue our online and telephone services as we have since lockdown commenced on 23rd March 2020.

Members of the public will be required to wear face coverings in our COVID secure reception area and will be provided with hand sanitiser upon arrival.

If you need to book an appointment to visit our Rochford Offices, please ring the following telephone numbers:

  • 01702 318034
  • 01702 318195
  • 01702 318038
  • 01702 318028

Our opening hours are 08:30 until 17:00 Monday - Friday however the live web chat has been extended outside of these hours as much as possible.

Please note, the Rayleigh Council Offices will not be reopening.

Don’t forget a lot of useful content is available via our website and this will be updated regularly, so is the best place to check first and we have a dedicated section at Our other media channels are also good sources of information - Rochford District Council@Instagram: @RochfordDC and Twitter: @RochfordDC

If you or anyone at home has a temperature or a new, persistent cough please do not enter council premises. Telephone the officer you have the appointment with, as soon as possible so that we can cancel the meeting. Our staff are here for you - please don’t risk infecting them.

St John’s Road and St John’s Close, Great Wakering, change to bin collection day

Rochford District Council has taken the decision to make a change to the scheduled collection day for a small number of properties in St John’s Road and St John’s Close, Great Wakering.

With effect from Thursday 17th September, if you live in the above roads all bin collections will be moving to Thursdays and we will no longer collect your bins on Fridays.

This means we will empty your bins this Thursday 17th September 2020 and will NOT empty them on Friday 18th September 2020. Please ensure your bins are put out for collection, on the boundary of your property by 7am on Thursday. This week we are collecting your non-recycling and compostable bins.

This decision has been taken to enable a narrow access vehicle to collect from these properties to prevent missed collections caused by access difficulties.

If you live in either of these roads, please share this information with your neighbours. Thank you for your support in making this change and we apologise for any inconvenience this may cause.

To keep up-to-date with any changes to bin collections please sign up for e-mail alerts at

For all information relating to bin collections please visit

For further information relating to the coronavirus outbreak please visit
Please be aware that due to the current pandemic situation some services will be operating differently and residents are advised to check our Coronavirus (Covid-19) page for the latest position.
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