Rochford District Council Service Updates

Updates from Rochford District Council:

Online forms

Please note that from 9pm 26/01/21 until 1am 27/01/21 GMT, our online forms will not be available due to some routine online maintenance. We thank you for your patience. 

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Waste and Recycling

The council’s waste contractors SUEZ are unable to take any calls on their normal numbers at the present time, please call 07764658740 for any queries. To report a missed bin collection visit www.rochford.gov.uk/missedbin, to report a missing or broken bin visit www.rochford.gov.uk/brokenbin or use the live chat facility

Due to staff shortages, there will be delays in the council’s compostable waste collection service and bin collections which may have been missed.

We are operating a reduced service on our compostable collections and will collect your compostables bin when crews are available to do so. This means we may not collect your green bin on the usual day or as frequently as normal. The advice is to leave your green bin out if possible so that it can be emptied in the normal way, placed at the boundary of your property by 7am on your collection day.

If we don’t pick up your green waste bin as expected, please bear with us, if your bin has been missed it will not be emptied until your next available collection date, due to limited resources. We apologise for any inconvenience these may cause to residents.

Please read more on the full Press Release

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Revenues and Benefits online portal

If you use the Council’s online dashboard for council tax/business rates matters please note there is now a new shortcut www.rochford.gov.uk/ecitizen

If the old link was saved in your browser ‘Favourites’ you will need to change this.
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Reception Opening Hours:

Rochford District Council Reception in South Street, Rochford, is now open on an appointment basis only.

Appointments must be pre-booked and will be arranged directly by our staff with customers on a case-by-case basis. Our offices remain closed to all other members of the public at this time, but we continue our online and telephone services as we have since lockdown commenced on 23rd March 2020.

Members of the public will be required to wear face coverings in our COVID secure reception area and will be provided with hand sanitiser upon arrival.

If you need to book an appointment to visit our Rochford Offices, please ring the following telephone numbers:

  • 01702 318034
  • 01702 318195
  • 01702 318038
  • 01702 318028

Our opening hours are 08:30 until 17:00 Monday - Friday however the live web chat has been extended outside of these hours as much as possible.

Please note, the Rayleigh Council Offices will not be reopening.

Don’t forget a lot of useful content is available via our website and this will be updated regularly, so www.rochford.gov.uk is the best place to check first and we have a dedicated section at www.rochford.gov.uk/coronavirus. Our other media channels are also good sources of information - www.rochford.gov.uk/tellmemoreFacebook: Rochford District Council@Instagram: @RochfordDC and Twitter: @RochfordDC

If you or anyone at home has a temperature or a new, persistent cough please do not enter council premises. Telephone the officer you have the appointment with, as soon as possible so that we can cancel the meeting. Our staff are here for you - please don’t risk infecting them.

Please be aware that due to the current pandemic situation some services will be operating differently and residents are advised to check our Coronavirus (Covid-19) page for the latest position.
 
Don’t forget our social media channels are also good sources of information –
Sign up for alerts straight to your inbox,  www.rochford.gov.uk/tellmemore
Facebook: Rochford District Council,
Instagram: @RochfordDC
Twitter: @RochfordDC