Rochford District Council Service Updates

Updates from Rochford District Council:
 
CLOSURE OF RECEPTIONS AT ROCHFORD AND RAYLEIGH
Following the Government’s advice on helping to stop the spread of COVID-19 we have taken the difficult decision to close the reception areas at the Council offices, in South Street, Rochford, and the Civic Suite in Rayleigh, to the public until further notice from Monday 23 March. 
 
You will still be able to access services online at www.rochford.gov.uk
If anyone needs to contact us by phone and knows the officer’s direct dial number, please use that.

From tomorrow, 26 March 2020 you can contact us on the following telephone numbers:

  • For Housing Benefits and Council tax call 07971 181472, 01702 318028 or 01702 318038
  • For all other enquiries dial 07971 181443 or 01702 318036
Our opening hours are 08:30 until 17:00 Monday - Friday however the live web chat has been extended outside of these hours as much as possible.
 
This is a difficult decision for us to make but it will allow us to focus our resources in our Customer Services Department, to assist residents at this difficult time. Support and advice will be available to anyone in difficulty. Residents can also still access many services online, such as reporting a missed bin/issue with litter/breach of planning and continue to make payments online.
 
WASTE AND RECYCLING SERVICE CHANGE
 
Bulky collections are suspended, pre-existing orders will be honoured and collected on the scheduled day.
 
Our crews are working extremely hard to continue to empty your bins. However, some of our collection services have been affected because of reduced staffing levels. Some roads did not have their compostable bins collected on Thursday, March 26th in Hawkwell. Residents who have collections today may also experience some missed bins. The council has an additional collection crew on standby for Saturday to enable us to catch up.
 
If bins in your road were not emptied the advice is to leave your bin out and we will collect as soon as possible. Missed bins can be reported online www.rochford.gov.uk/report
 
Please avoid putting out additional waste for collection. If every household puts out more waste than usual, the collection vehicles will fill up quicker. This could result in some households not having their waste collected, as well as placing additional strain on collection crews. The advice is to store your additional recycling within your home.
 
For all information relating to bin collections please visit https://www.rochford.gov.uk/bincollections
 
For further information relating to the coronavirus outbreak please visit Rochford.gov.uk/Coronavirus
 
Please be aware that due to the current pandemic situation some services will be operating differently and residents are advised to check our Coronavirus (Covid-19) page for the latest position.
 
Don’t forget our social media channels are also good sources of information –
Sign up for alerts straight to your inbox,  www.rochford.gov.uk/tellmemore
Facebook: Rochford District Council,
Instagram: @RochfordDC
Twitter: @RochfordDC