Contact Us

If your enquiry relates to the recent Coronavirus outbreak please go to www.rochford.gov.uk/coronavirus for the latest updates and advice.

Following the Prime Minister's announcement on Monday 23rd March and to enable the safety of staff and the public, all customer services officers are now working from home. Residents can still contact the council through our website at www.rochford.gov.uk using the live chat facility or by email at customerservices@rochford.gov.uk

If anyone needs to contact us by phone and knows the officer’s direct dial number, please use that.

From 26 March 2020 you can contact us on the following telephone numbers:

  • For Housing Benefits and Council tax call 07971 181472, 01702 318028 or 01702 318038
  • For all other enquiries dial 07971 181443

Our opening hours are 08:30 until 17:00 Monday - Friday however the live web chat has been extended outside of these hours as much as possible. 

Email and Switchboard

Email the Council using this form - Please leave your phone number so we are able to contact you as soon as possible.

Telephone our switchboard: 01702 546366

Emergency Contact
If you need to contact Rochford District Council regarding an emergency when our offices are closed, please ring 01268 527317.

Customer Services:

Street Scene and Environment Team

01702 318111

  • Recycling/Refuse

  • Bulky Household Collections

  • Environmental Health

  • Tree Preservation Orders

  • Woodlands / Parks / Open Spaces

Customer Services:

Planning and Community Team

01702 318191

  • Planning including enforcement

  • Building Control

  • Land Charges

  • Housing / Homelessness

  • Leisure Activities

Locations

Rochford District Council is split between two locations, the main Council offices are located at South Street in Rochford. Our Council Chamber, Transportation Office and Information Centre are located at the Civic Suite in Rayleigh.
 
Council Offices
South Street
Rochford
Essex
SS4 1BW
 
Civic Suite and Rayleigh Information Centre
2 Hockley Road
Rayleigh
Essex
SS6 8EB

Reception Opening Hours:

Rochford District Council Reception in South Street, Rochford, is now open on an appointment basis only.

Appointments must be pre-booked and will be arranged directly by our staff with customers on a case-by-case basis. Our offices remain closed to all other members of the public at this time, but we continue our online and telephone services as we have since lockdown commenced on 23rd March 2020.

Members of the public will be required to wear face coverings in our COVID secure reception area and will be provided with hand sanitiser upon arrival.

If you need to book an appointment to visit our Rochford Offices, please ring the following telephone numbers:

  • For Housing Benefits and Council tax call 01702 318195, 01702 318028 or 01702 318038
  • For all other enquiries dial 01702 318134

Our opening hours are 08:30 until 17:00 Monday - Friday however the live web chat has been extended outside of these hours as much as possible.

Please note, the Rayleigh Council Offices will not be reopening.

Don’t forget a lot of useful content is available via our website and this will be updated regularly, so www.rochford.gov.uk is the best place to check first and we have a dedicated section at www.rochford.gov.uk/coronavirus. Our other media channels are also good sources of information - www.rochford.gov.uk/tellmemore, Facebook: Rochford District Council, @Instagram: @RochfordDC and Twitter: @RochfordDC

If you or anyone at home has a temperature or a new, persistent cough please do not enter council premises. Telephone the officer you have the appointment with, as soon as possible so that we can cancel the meeting. Our staff are here for you - please don’t risk infecting them.

Main Switchboard Hours:

Monday to Thursday 8.30am - 5.30pm, Friday 8.30am - 5.00pm
 
Revenues and Benefits opening hours

8:30am to 12:00pm Monday, Tuesday, Thursday and Friday

12:00pm to 5:00pm Wednesday

Strictly by appointment only

Location