Council offices open for limited appointments.

Thursday, September 3, 2020

Rochford District Council Reception in South Street, Rochford, is now open on an appointment basis only.

Appointments must be pre-booked and will be arranged directly by our staff with customers on a case-by-case basis. Our offices remain closed to all other members of the public at this time, but we continue our online and telephone services as we have since lockdown commenced on 23rd March 2020.

Members of the public will be required to wear face coverings in our COVID secure reception area and will be provided with hand sanitiser upon arrival.

If you need to book an appointment to visit our Rochford Offices, please ring the following telephone numbers:

  • For Housing Benefits and Council tax call 01702 318195, 01702 318028 or 01702 318038
  • For all other enquiries dial 01702 318134

Our opening hours are 08:30 until 17:00 Monday - Friday however the live web chat has been extended outside of these hours as much as possible.

Please note, the Rayleigh Council Offices will not be reopening.

Don’t forget a lot of useful content is available via our website and this will be updated regularly, so is the best place to check first and we have a dedicated section at Our other media channels are also good sources of information -, Facebook:  Rochford District Council, @RochfordDC - Instagram and Twitter @RochfordDC

If you or anyone at home has a temperature or a new, persistent cough please do not enter council premises. Telephone the officer you have the appointment with, as soon as possible so that we can cancel the meeting. Our staff are here for you - please don’t risk infecting them.


We would like to reassure everyone that we are working closely with our partners from across Essex in the NHS, emergency services, county council and other local authorities, ensuring that well-practiced plans are put into place.