Hub help and support available

It's important we look out for our family, friends and neighbours, especially if they live alone, are elderly or have pre-existing health conditions.You may be able to help without having face-to-face contact. You could:

  • Pop a note through their door giving them your phone number, if they don't already have it
  • Keep in touch by phone or social media
  • Help them by doing their food shopping and leaving it on their doorstep
  • Pointing them to trusted and reliable information, such as our website, the NHS website, or the information from central Government
  • Encourage people to stay active at home where possible

If you, or a friend or family member feels anxious or worried, there is some helpful information on the Mind website.

Rochford District Community Response Hub

Faith, community and partner organisations have come together to set up a ‘Rochford District Community Response Hub’ helpline, to ensure everyone can access help and support throughout the Coronavirus pandemic.

This helpline is available on 01268 779999, and offers support to those who do not have friends or family nearby, or local support networks. This initiative has been set up by the MegaCentre, churches, Rayleigh, Rochford and District Association for Voluntary Service (RRAVS), Rochford District Council and a number of local volunteers from across the district, who have all signed up to support where they can, any resident that needs to talk.

If you would like to volunteer please email

Citizens AdviceWe have been advised by Citizens Advice Rochford & Rayleigh that they will be closing face to face Services in their offices from Mon 23 March.  Advice also remains available at 0300 330 2101 and

Essex Coronavirus ActionA new Facebook page has been launched to help Essex residents during the Coronavirus outbreak.

Essex Coronavirus Action is a collaboration between Essex County Council, The Essex Public Health Team, and local Facebook group administrators. It will offer;

  • A service to ASSIST vulnerable members of your local community who may need help if they are self-isolating through putting them and their carers/families in touch with individuals or agencies who can assist.
  • Advice to help PREVENT people from undertaking activities which may put them at risk.
  • Content to INFORM people on updates to the official advice and counter any misinformation.

Registration is now OPEN for any residents or businesses who want to volunteer in their local area. Via the forms below, details will be passed directly to the group or groups that are operating near to you:

INDIVIDUALS - online form for volunteersBUSINESSES - online form for businesses

The key aim is to rapidly build a large database of volunteers to support those in Essex who will need the support of their wider community.

The page has been 'Blue Ticked' by Facebook which indicates its official status.

Not on Facebook? But still looking to get involved? Visit the link to sign up to volunteer and find out how you could make a difference and support your community:

The following organisations/groups offer support and advice:

Citizens Advice - South Essex

Adviceline 0300 330 2101

Money Advice Helpline - 01268 911024Both open 9am to 5pm Monday to Friday

Support to apply for Universal Credit is available from our Help to Claim service by telephone, webchat and email:Help to Claim - 0800 144 8444


CAVS (Castle Point Association of Voluntary Services) covering Castle Point, Rochford and Rayleigh.If you are self Isolating or have a long term health condition, lonely and Isolated, in need of picking up shopping or in need of a friendly phone call then please contact CAVS Ways to Wellness team who will be happy to help on 01268 214000 or email:

CAVS are open Monday to Friday 9am-5pm.

Out of these hours please either leave a message or email:

United in Kind This is made up of hundreds of community, charity and voluntary groups who support people who feel lonely or isolated

United in Kind Coaches – will be able to help with local community support available

Active Essex Offers advice on keeping active at home:

MegaCentre RayleighProvides support to local children, families and young people. Join their Facebook page to keep in touch with what they are doing to support the community -

Essex Wellbeing ServiceThis new service is a single, convenient point of contact for anyone in the Essex area who is in urgent need of help during the Coronavirus outbreak. It is also the place to report anyone who you are concerned about.

Call: 0300 303 9988Email:

Opening hours:Monday to Friday, 8am to 7pmSaturday and Sunday, 10am to 2pm

You can also stay in touch with all the latest updates from the Essex Coronavirus Action Facebook page.

Support for the extremely vulnerableRegister for coronavirus support on GOV.UK if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.