Rochford District Council is committed to improving how we provide services for residents. Feedback from you is one of the best ways of knowing how we are doing.

We collect feedback through Area Committee meetings, consultation on specific services and mystery shopping.

We also find out how we are doing through comments, compliments and complaints, which can be made via our website at www.rochford.gov.uk or by using the forms at our reception areas.

The feedback we receive is invaluable for learning how we can improve.

Whether it’s a park or open space where you live, a road you drive along, or anything in the way the Council delivers services that could be done better, we want to know what you think.

Here we profile the situations where you helped us to help you.

Wherever you want to go, we can make it easier

You said: A section of Rawreth Lane needs to be re-surfaced
We did: Following strong representations by Rochford District Council, Essex County Council re-surfaced two large stretches of carriageway along Rawreth Lane.

You said: Install a litterbin by the Rayleigh direction bus stop at Harrogate Drive.
We did: The inspectors visited the area and have confirmed that a litterbin will be installed on a pole close to a bus stop on the opposite side of the road to no 139 Greensward Lane, Hockley.

You said: Restore Service 10 timetables in frames at Ashingdon School’s bus stops, both Rayleigh and Rochford/Canewdon directions.
We did: Arriva has confirmed that the Service 10 timetable was installed in the same week it was requested.

You said: Have been stuck in an extensive traffic queue behind a rubbish lorry.
We did: The waste management contractor was reminded of its responsibility regarding waste collections during rush hours.

You said: I’m concerned at dangers of speeding traffic along White Hart Lane
We did: Arrangements made by the police to undertake a site visit with Ward Members.

You said, we did – success snapshots

• Halls Well…The Central Area Committee suggested an extension to the bridle path at the Clements Hall grounds – the Council has allocated more than £15,000 for this.
• Be a Friend…Consultation on our open spaces led to the creation of the “Friends of Sweyne Park” group.
• Logged on…Mystery shopping told us that some pages on our website are not as clear as they could be, so we have improved them.
• Extended car park…The West Area Committee asked for an extension to the Rawreth Recreation Field car park – the Council is paying for this.
• Faster on the phone…A survey of the Revenues & Benefits service told us that you wanted a faster phone response, so we are putting new systems in place to make this happen.
• Broken bollards…As a result of a resident alerting us to the issue, arrangements have now been made for broken bollards on the Betts Farm Estate in Hockley to be replaced.