Comments, Compliments and Complaints
Rochford District Council aims to deliver a first class service
to all its customers. We see all feedback, whether good or bad, as
a valuable way for us to learn and improve. Therefore, we welcome
all comments, compliments and complaints.
How to make a comment, compliment or complaint
- Fill in the online form (Please see the Related Links section
at the bottom of this page)
- Email: customer.care@rochford.gov.uk
- Telephone: 01702 318128
- Fax: 01702 318154
- Fill in the Adobe PDF version of the form (Please see the
Related Documents section) and post it to us at the address
below.
- Write a letter to us at: Rochford District Council, Council
Offices, South Street, Rochford, Essex, SS4 1BW.
When we receive a complaint
We aim to respond to all complaints within 5 working days of
receipt. However, sometimes complaints need more detailed
investigation and this may mean we need a little more time before
we respond. If there is likely to be any delay in dealing with your
complaint, we will always let you know.
If you remain dissatisfied
The Council recognises that you may remain dissatisfied after we
have dealt with your complaint. You can therefore ask for a further
review to be undertaken. The Chief Executive, a Corporate Director
or a Head of Service who has not previously been involved with your
complaint or what you are complaining about will then carry out the
review. When the review is complete, they will advise you of the
outcome.
Where to go next
If we have been unable to resolve your complaint to your
satisfaction, you may be entitled to pursue your complaint with the
Local Government Ombudsman. The Ombudsman is an independent person
who investigates complaints against local Councils. You can visit
the Local Government Ombudsman website, alternatively, you can find
copies of a leaflet at the reception desk at the Council Offices,
South Street Rochford, or at the Information Centre in the Civic
Suite, Hockley Road, Rayleigh.
Complaint against a Councillor
If you want to complain about the conduct of an elected Member,
please see the Related Links section below.