Homelessness and Housing Advice Service Standards
The Homelessness and Housing Advice Team provides advice,
information and emergency accommodation to people in housing need.
The team’s aim is to focus on homelessness prevention with the
emphasis being on early intervention.
We will:
Provide housing advice and assistance to all residents in the
District regardless of income and personal circumstances including
problems regarding:
- Domestic abuse
- Harassment
- Homelessness prevention and housing options
- Housing Register enquiries
- Housing rights following relationship breakdown
- Landlords rights and responsibilities
- Mortgage/rent arrears & debt
- Notice to Quit
- Possession proceedings
- Rough sleeping
- Your rights to stay in your home
Treat everyone with respect and dignity.
We will listening to your problem sympathetically and will be
non-judgemental about your circumstances.
Offer a translation service if English is not your first
language.
Offer an interview with a Homelessness and Housing Advice
Officer within 10 working days of your request. If you are
homeless, an interview will be provided on the same day and
emergency accommodation arranged as appropriate.
Meet you at a convenient location if you have difficulty in
travelling.
Maintain regular contact with you during the course of your
homeless application.
Aim to investigate your homelessness application and provide you
with a written decision (with the reasons for conclusions) within
33 calendar days of your application being received.
You can help us by:
Providing Homelessness and Housing Advice Officers with all
requested information as soon as possible. This will help staff
quickly and accurately access your application.
Notifying the service following any changes to your
circumstances as soon as possible. This will help keep the
Council’s records up to date and avoid any delay with your
application.