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Questions and Answers
Tue, 31/07/2012 - 4:22pm -- Luke Mackenzie
Who are Customer Services - Street Scene?
A team of Customer Service Officers who deal with the administrative duties for a range of Environmental departments at Rochford Council. The areas we cover include:
- Refuse/recycling
- Bulky household collections
- Pest control
- Environmental Health
- Pollution
- Noise
- Bonfires
- Food complaints
- Tree Preservation Orders (TPO)
- Woodlands/trees
- Parks and Open Spaces
- Abandoned vehicles
- Stray dogs
- Street lighting
- Recruitment
How do I contact Customer Services - Street Scene?
There are three ways to contact us.
- Telephone: 01702 318111
- Email: customerservices@rochford.gov.uk
- Post: Customer Services, Council Offices, 3-15 South Street, Rochford, Essex, SS4 1BW
How do I book a bulky or white goods furniture collection?
There is a £10 for the first item, additional items booked at the same time are charged at £5 each
If you'd like to book a collection, there are three ways of doing this.
- Call Customer Services on 01702 318111 to pay over the phone with a credit or debit card.
- Visit the Rochford or Rayleigh reception and pay into the ATM machine with cash, cheque or a credit/debit card.
- Post a cheque to the Rochford Office, including a letter with your contact details and what you want collecting. A Customer Services Officer will call you back to make your booking.
Why has my wheelie bin not been emptied?
Please call the SITA office on 01702 533880 to report a missed collection. If bins are missed accidently, SITA will arrange for the bin to be emptied within 24 hours. Please note that if your bin falls into one of the below categories, SITA will not be able to empty your bin until the next scheduled bin collection day.
- Bin is not presented when the crew arrive
- Bin is overloaded with the lid open
- Bin is contaminated (i.e. contains incorrect items)
- Wrong bin is presented
How do I know if a tree is protected by a Tree Preservation Order?
Call Customer Services on 01702 318111 with the address of where the tree is, the species (if known) and the location (front garden, back garden, etc). One of the Officers will let you know if the tree has a protection order on it and whether it is within a Conservation Area.
My tree is protected by a Tree Preservation Order/is within a Conservation Area - What do I do now?
If a tree is protected by a Tree Preservation Order, or falls within a Conservation Area, you are required to complete an application form to request permission to carry out works on the tree before you carry out any works. It is illegal to carry out works on a protected tree without permission from this local authority.
If you would like to apply for permission to carry out works on a protected tree, please contact Customer Services on 01702 318111 to request an application form.
There's a tree that needs cutting back - Does the Council arrange this?
It will depend where the tree is as to who is responsible for its maintenance.
Trees in a Council owned woodland, park, open space, cemetery and pay & display car parks:
Rochford District Council is responsible for maintaining these trees. Please contact Customer Services on 01702 318111.
Trees on public grass verges:
Essex County Council is responsible for maintaining these trees. Please contact their Highways department on 0845 603 7631 or by email on highwayenquiriessouth@essex.gov.uk
Trees on private land:
The landowner of the land is responsible for maintaining these trees. Please contact the landlord or landowner of the land in question. This refers to privately owned houses, flats and parkland home sites, car parking areas, commercial premises and roads.
What pest control services do you offer?
Rochford Council does not have a Pest Control service. If you would like advice on pests (such as wasps, bees, mice and rats), you can contact Pest Control company A1 Wasps and Bees on 01702 555434.
There's a street light out in my road - who do I report it to?
Contact Customer Services on customerservices@rochford.gov.uk or 01702 318111 and one of the Customer Services Officers will be able to let you know which authority (Essex County Council, Parish Councils, Rochford District Council or Building Developer) is responsible for the streetlight, and how to contact them to arrange for a repair.
There's a pothole in the road - who do I report it to?
Highway maintenance is the responsibility of Essex County Council. Please contact their Highways department by email on highwayenquiriessouth@essex.gov.uk or by telephone on 0845 603 7631 to report this fault. Other highway issues, such as road signs, traffic lights, crossings, some street lighting and obstructions to the highway, public rights of way and footpaths (i.e. due to overgrown trees, bushes and other vegetation) are all dealt with by Essex County Council.
I have a blocked drain on my property - what should I do?
Drains are the responsibility of the property owner. Rochford Council does not have a service to unblock residential drains; it is up to the property owner to make these arrangements. If there is an issue with the sewer, please contact Anglian Water on 08457 145 145.
Do you have a Dog Warden?
Rochford Council works with Acres Way Kennels in Thundersley to provide a stray dog service.
If you have found a stray dog, please call Customer Services on 01702 318111, who can arrange for the dog to be collected from you. Please note that we are unable to collect dogs that are loose and have not been caught.
If you have a stray dog out of hours (before 8:30am / after 5:30pm weekdays and all day weekends), please call the out of hours line on 01268 527317 to be directed to reception centre who can look after the dog.
